How we ship the products to you?admin2019-10-28T10:31:57+08:00
- Usually we choose express international delivery, such as EMS/DHL/UPS/TNT/FEDEX.
- If needed or required, the cargo can be shipped as air cargo, by sea or by train.
Accepted currency typesadmin2019-10-28T10:34:20+08:00
- The preferred currency is USD.
- All the accepted currencies are USD, HKD, RMB, GBP, EUR, CAD, CHF, SGD, CNY, JPY, AUD, NZD.
How to order?admin2019-10-28T10:35:24+08:00
- You can contact us by email/Skype, or call us directly. Then we will communicate with each other and make your final decision.
- We will make Proforma Invoice for you and make everything in order.
- If everything is OK, you can pay for it by T/T(Bank Transfer), PayPal or Western Union.
- After confirmed your payment by our accounting department, we will arrange the delivery.
- We will tell you the tracking number when we get it from shipping company.
Do you offer waranty for the products?admin2019-10-28T10:35:46+08:00
- Yes, we offer 1 year warranty for our products.
Logo and package customizing?admin2019-10-28T10:36:19+08:00
- Yes, we offer OEM service. For customized logo and package, there would be a specific MOQ, which will be checked and confirmed in the actual situation.
When the goods will be shipped out?admin2019-10-28T10:32:44+08:00
- 1-3 working days for sample order
- 3-7 working days for small order
- 7-15 working days for large order
What about sample charge?admin2019-10-28T10:33:16+08:00
- For sample, the product cost and international freight fee would be charged.
- We welcome your sample request for our good cooperation soon.
- To save sample freight fee, we strongly recommend customers to try multiple product models at one time.
Before paymentadmin2019-10-28T10:34:52+08:00
- Please choose the payment method which is more convenient for you.
- Please note the payer shall bear all the transaction handling fee for the payment.
How to deal with the faulty?admin2019-10-28T10:36:06+08:00
- Firstly, our products are produced in strict quality control system and the defective rate will be less than 0.1%.
- Secondly, during the guarantee period, we will send new item(s) with new order for small quantity.
- For defective batch products, we will repair them and resend them to you or we can discuss the solution, including recall according to real situation.
Product design, modification and development?admin2019-10-28T10:36:27+08:00
- Yes, we can design, modify and develop the product, according to your requirement.
How many days it takes for the delivery?admin2019-10-28T10:32:22+08:00
- Generally the package would arrive in around 7 days after the shipment by express delivery.
- If sent as air cargo, by sea or by train, it would takes more days, but in due time.
- The actual time depends on the shipping type, receiving address, and other related factors.
What is the MOQ (Minimum Order Quantity) ?admin2019-11-12T23:43:47+08:00
- There is NO required minimum order quantity.
- If you need order more than 10,000USD or 500 pcs per model, you would enjoy a better quotation from us.
During paymentadmin2019-10-28T10:36:40+08:00
- Wrong or incomplete payment information will cause payment rejection. For bank transfer payment, please make sure the beneficiary name, bank name, SWIFT code, and beneficiary account number are PRECISELY input.
- For PayPal payment, please type our PayPal email account correctly.
- For Western Union payment, please write the beneficiary’s First Name and Last Name in the correct sequence.
- Please confirm that the payment amount and currency conform with the relevant order invoice.
How to track the shipping status of the purchased products?admin2019-10-28T10:32:59+08:00
- After shipment, we will update you the cargo tracking number immediately when it comes out from our freight forwarder.
- You could check the dynamic shipping status on the official website of the carrier.
- You can simply go to our support>service>cargo track and input the tracking number to check the latest shipment status.
Is there extra charge from us?admin2019-10-28T10:34:06+08:00
- We would not charge extra fee other than agreed product price and corresponding shipping fee.
- Meanwhile, we are not responsible for any bank charge of your payment.
- The order price does not include custom tax.
- Because of the complexity of different country custom tax policies, we are not sure if your package can pass custom without tax.
After paymentadmin2019-11-14T16:44:33+08:00
- Please email us the bank slip of the transaction to [email protected]
- It usually takes around 3 or few more days for the T/T bank transfer payment to arrive us.
- It usually takes around 10 minutes for the PayPal and Western Union Payment to arrive us.
- If the payment is rejected, we appreciate the payer to contact and ask his/her local bank to to make the transaction amendment.
How about your import duty and local tax?admin2019-10-28T10:33:53+08:00
- Local taxes and import duties may be incurred in some countries and are not included in the amounts shown.
- The buyer or recipient of the shipment is responsible for all such taxes and duties.
- Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country.
- If in doubt, please check with your country’s customs office prior to ordering.